Last updated: 10th November 2025
Website: https://scottrawcliffe.com/
Owner: Scott Rawcliffe Consulting
1. Introduction
Scott Rawcliffe Consulting (“we,” “us,” “our”) operates https://scottrawcliffe.com
(“Site”) and provides digital marketing, CRM management, advertising services, AI-powered tools, and related consulting (“Services”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our Site, Services, automations, or communication systems (including SMS/MMS messaging).
By using the Site or Services, you consent to this Policy.
2. Information We Collect
2.1 Information You Provide
We may collect:
Name
Email address
Phone number (including mobile numbers used in SMS opt-ins)
Business information
Form submissions, survey entries, or booking details
Payment information (processed through third-party providers such as Stripe or PayPal)
Customer service messages, chat interactions, and AI assistant interactions
2.2 Information Collected Automatically
IP address
Browser type
Device details
Usage and interaction data
Cookies, pixels, and tracking technologies
2.3 Information Collected Through Messaging, AI Agents & Automations
Mobile phone number
Messages sent or received
Time/date of communication events
Engagement data (e.g., clicks, opt-outs)
Call metadata (if applicable)
3. How We Use Your Information
We use your information to:
Provide and manage our Services
Deliver AI-powered tools, automations, and communication flows
Send transactional and marketing messages (SMS, MMS, email, voice)
Improve our Site and user experience
Personalise content and recommendations
Process payments
Maintain A2P 10DLC, TCPA, and CTIA compliance
Protect against fraud and maintain platform security
4. SMS/MMS Messaging & A2P 10DLC Compliance
4.1 Consent
By providing your mobile number or opting in via form, chatbot, or message reply, you consent to receive:
SMS/MMS messages
Automated messages
AI-assisted responses
Transactional notifications
Marketing or promotional content (where legally permissible)
Consent is never required as a condition of purchase.
4.2 Opt-Out Instructions
You may opt out at any time by replying:
STOP to end all messages
HELP for support
We process opt-outs immediately as required by A2P 10DLC and telecom regulations.
4.3 Message Frequency
Message frequency varies based on engagement, subscription type, or activity.
4.4 Data Handling
Message data is stored and processed solely to operate messaging services, maintain compliance, and improve communication performance.
5. Legal Bases for Processing (GDPR / UK GDPR)
Depending on your location, our legal basis may include:
Consent
Contractual necessity
Legitimate interest
Legal obligation
6. Sharing Your Information
We may share your information with trusted service providers including:
HighLevel / LeadConnector
Twilio or telecom providers
Mailgun, email automation platforms
Stripe, PayPal, or other payment processors
AI and hosting platforms
Contractors providing services on our behalf
Legal authorities when required
We do not sell personal data.
7. Data Retention
We retain personal data only for as long as necessary for operational, contractual, or legal requirements.
8. Cookies & Tracking
We use cookies, pixels, and tracking tools for analytics, security, and marketing.
You may adjust your cookie settings through your browser.
9. Your Rights
You may request to:
Access your information
Correct inaccurate data
Delete your data
Withdraw consent
Request data portability
Opt out of marketing communications
To submit a request, contact us at:
Email: [email protected]
Phone: +1 226-702-2929
10. Security
We implement reasonable technical and organisational measures to safeguard personal information.
11. Third-Party Links
We may link to external websites. We are not responsible for their privacy practices.
12. Contact Information
For privacy-related questions or requests:
Email: [email protected]
Phone: +1 226-702-2929
